BUSINESS PROCESS MANAGEMENT (BPM)
DWC Technologies Pvt. Ltd. is a global integrated call center delivering customer service through advanced technology, efficient processes, and skilled people. Our mission is to provide premium call center services by continuously enhancing inbound service quality and reducing client costs through regular performance monitoring.
As a trusted name in the global BPO industry, we deeply understand client needs and implement effective methodologies to achieve outstanding results. This client-focused approach sets DWC Technologies apart as the preferred choice among BPO providers
WHY CHOOSE US
Customer Service
Cost Effective
Cost-effective hourly services with daily logged hours shared with the client.
24/7 Support
Customer service support tailored to the client’s preferred hours and requirements.
Specialized Agents
Skilled in portal navigation, escalation handling, and ensuring customer satisfaction.
Bilingual Agents
Bilingual agents available for enhanced communication.
WHY CHOOSE US
Customer Acquisition
Leveraging our unique blend of digital and telemarketing expertise, we consistently deliver high-quality sales for Residential and Commercial Energy, Insurance, Telecommunications, Solar, and more.
30
KHappy Clients
650
+Projects Done
90
+Business Partners
60
+Awards Winning
WHAT WE OFFER
We offer several services
- Our call center team is trained in the latest selling and cross-selling techniques.
- We ensure exceptional inbound call quality, handling every call with care.
- We provide high-quality outsourcing services focused on meeting client objectives using advanced technology.
- Attractive salaries, benefits, and ample employment opportunities are offered to employees.
- Cab services are available during odd hours, with 99.9% uptime across all services.
- High-quality services are delivered at cost-effective rates.
- Customer satisfaction is our top priority, ensuring the best quality service.
- Inbound services utilize the latest software and infrastructure.
- Open feedback sessions during training help identify strengths and areas for improvement.
- Training includes team-building, management skills, and opportunities to earn international certifications.
- TCPA-compliant center with digital footprint (Opt-in/Inbound CDR) available upon request.
- A large team of quality agents ensures adherence to rules, scripts, and procedures.
- Managers, QA, trainers, and team leaders maintain a 10:1 ratio and adapt to specific campaigns.
- Fully compliant call center.
- All calls are recorded.
- Internal QA monitors at least 30% of all calls to maintain quality.
We deliver customized business outsourcing solutions tailored to our clients’ needs. Recognized globally as a leading inbound and outbound BPM service provider, we leverage advanced operational analytics to offer integrated solutions. Our growth is driven by providing world-class customer management services.